I love my kosi, however I bought it over a year ago when it was cheaper. For it to now be almost $100 for a heat pack is wild. Whilst it has helped me, it doesn’t stay warm for longer than 10 minutes which is ridiculous considering the price. My hotpod from amazon was $30 and stays actually HOT for over 2 hours.
Bought this for my daughter who suffers from severe endo. She is loving it.
Hi Lisa, thank you so much for choosing Kosi as a gift for your daughter! We’re so glad to hear she’s loving it and finding comfort through her endo journey. That truly means the world to us <3
Easy to use and great coverage to offer all round heat relief
Hi Olwen, we love hearing that Kosi has become your new go-to, so glad you’re enjoying the easy use and all-around coverage. Thank you for sharing the love!
My daughter was diagnosed with endometriosis early last year. And after surgery nothing seemed to help take thw pain away. So we thought we'd give your Kosi a go.
She loves it, it stays in place and helps with back pain and belly pain. We can highly recommend the Kosi. And the pink is just a pretty colour.
Hi Wendy, thank you so much for sharing this with us. We’re so glad your daughter has found some comfort with her Kosi. Thank you for the recommendation and for trusting Kosi to support her. <3
Heat pack smelt very odd on arrival and instructions say it needs to have a damp towel over it when heating wouldn’t have purchased If had known this
Hi Nikki, thank you for your feedback. The scent you noticed is the natural smell of the flaxseed filling. It can be a little stronger at first, especially before the first few uses, but it usually settles after a couple of heats as the seeds warm and air out. The damp towel step is included to help protect the fabric and ensure safe, even heating. It prevents overheating and burns. If you haven’t already, please feel free to reach out to us at info@kosi.au and our team would be more than happy to assist you and help make the experience better. <3
I love this thing. It's the most perfect shoulder and neck heat pack. I often get shoulder injuries and this is the best. It's not heavy so it doesn't weigh you down, it don't impact movement, and it holds the heat well. Just amazing.
Hi Samira, this makes us so happy to read and thank you! We’re so glad the shoulder and neck wrap has been such a perfect fit for you. Sending you all the comfort your way. <3
The desogn is amazing but they dont hold heat for long!, I've tried so many different ways to heat them but I keep going back to my old heat pack :-(
Hi lovely, thank you so much for your feedback and we’re really glad you love the design. We hear you on the heat retention, and we’d genuinely love the chance to help you get the most out of your Kosi. We’ll be reaching out to you via email to assist further and see how we can improve your experience. Our team is here to help and support you every step of the way. <3
This is our second Kosi heat pack. My daughter who suffers from Endometriosis has been using her pack pretty much daily and due to the design has been wearing at school. The all around heat and the belt makes it more user friendly for the busy teenage life and being a side sleeper. Recently we had issues following post operation in which the Kosi team have been fantastic. Cannot stress how highly we recommend the product for those who have the back pain in addition to the front.
Hi Robyn, thank you so much for this beautiful review. It means the world to hear how much your daughter is benefiting from her Kosi!
Hearing that you’d recommend it for both front and back pain truly means everything to our small team. Sending your daughter continued comfort and care <3
I have loved my Kosi since she arrived. The customer service and interaction on email was also fantastic and brought me so much joy. I have even used Kosi as a sash to help with behind my shoulder blade pain I get, which even more felt like a really nice hug. The only star missing is that I am a curvy pear girl but in bottoms I usually buy an L/14/16 (brand dependent) and I find that Kosi is right at the end of the tether for me, so it is difficult to put on myself. When my partner assists be, it is nice and snug, but then rides a little high up especially as I walk around. I would love a next size up option, I feel M-2XL is a very big range, and it fits my endo bestie very well (size 10-12). I wish my Kosi could sit lower and keep my pelvic area covered and relieved. I am glad I found this though! it is so nice, and the weight is very calming and regulating for me.
Hi Natasha, thank you so much for such a thoughtful and detailed review. We absolutely love hearing that Kosi feels like a warm hug for you, that makes us so happy! We’re always looking at ways to improve and expand our sizing as we grow, and feedback like yours plays a big part in that. So grateful you found us, and so glad Kosi is bringing you comfort and calm. <3
This heat pack has been amazing post endo surgery. 😍
Hi Laurissa, we’re so happy to hear this! We’re honoured Kosi could support you post endo surgery. <3
My GF loved it, she looks forward to her periods now!
Hi Demetri, we love hearing this! So glad your GF is loving her Kosi, that’s the ultimate win. Thank you for choosing us! <3
The product itself is great. I’m just giving 4/5 because the Velcro is insanely strong and the material is very soft/thin (in a comfy way) It tore stitching out on the first use so now the beans kind of bunch up. We’ve started just using a small part of the Velcro instead or maybe we might cut it off. Otherwise is very nice.
Hi Glenn, thank you so much for your honest feedback. We’re glad you’re enjoying the product overall. We hear you on the Velcro, it’s designed to stay secure, but we understand it can feel strong against softer fabric. We’d love to assist regarding the stitching, please feel free to reach out to info@kosi.au so we can take a closer look and support you. <3
I think the product is absolutely an incredible idea but for me unfortunately it doesn’t hold heat for longer then 30 mins at a time and when having a flare up I can’t be microwaving it every 30 mins. Otherwise both products are incredibly comfortable.
Hi Michaela, thank you so much for your feedback. Kosi is designed to provide around 20–30 minutes of wearable warmth, but we’d love to help you get the best possible result. Please feel free to reach out to info@kosi.au so we can assist you further.
Good shape and nice an soft. It does go cold really fast in comparison to my other heatbags.
Hi Celina, thank you for sharing your feedback. We’re so glad you love the shape and softness. If you’d like support with heating tips to maximise warmth, please reach out to info@kosi.au and we’d be happy to help.
this heat pack has changed my life!!!
just had an endo surgery and this is making recovery so comfortable
Hi Emelia, this means everything. We’re so glad Kosi is making your recovery more comfortable. Wishing you continued healing and gentle days ahead. <3
Comfy, durable, long lasting heat - no need to heat it up every freaking 5mins. smells amazing.
Hi lovely, this made our whole team smile! We’re so happy Kosi is giving you lasting comfort and support. Thank you for sharing your experience with us! <3
To put it simply, it is a decent 7/10 product. She loved the pink, how soft and plush the fabric is. It wraps my partners waist without being held up. The neck heat pack is shaped nicely and feels so nice I've even thought about taking it from her for myself haha. We've only had it for a few weeks and in the said "few weeks" my partner has been cramping heavily, she has found so much comfort in it that I could not be more relieved.
Now as for the 7/10, why the missing 3 points? One of the things both my partner and I had discovered when it came to using the product is the Velcro is rather challenging to pull off. I wouldn't consider myself weak at all and while I was able to pull it off with some difficulty, while her main concern was the nice and soft feeling of the heat pack would eventually be damaged because of the Velcro, there was also the concern of the stitches attaching the Velcro to the heat pack itself ripping. I'd also like to point out this concern came from my partner who is a seamstress herself with more than a few years of experience. So fabric life matters in the long run for a product that costs this much. The other issue with the heat pack is that it simply struggles to heat up in the microwave. I have a 1000W microwave which is one of the recommended choices of microwave in the instructions. However, just from personal experience, even with constant shaking of the heat pack and using the damp towel to cover it, I have to put it in the microwave about 4 times at about 2 minutes each for it to come out "warm enough". This actually leads to a correlating issue. I had noticed that after microwaving the heat packs individually for the first 2 minutes, the towel would be searing hot, making it impossible to grab it out from the microwave. By the time I let it cool, so does the hot pack. Once it actually heats up everywhere, it will retain heat though so it is just more of a "how long it takes" issue. We both believe it shouldn't be an issue with the towel or the microwave as a product should be able to work with majority of common towels and microwaves obviously.
I hope that this opinion is taken aboard and if there is anymore clarifications or even solutions to Velcro component, please don't hesitate to ask to reach out.
Thanks, Ayden
Hi Ayden, thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly glad to hear that your partner has found comfort in using Kosi. We’ll definitely take your suggestions on board as we continue to grow and improve. Regarding the heating issue, it does sound like the towel being used might be too wet. We recommend completely wringing out the towel so it’s only slightly damp, or alternatively, not using a towel at all and placing a cup of water in the microwave with the Kosi. This helps protect the fabric while allowing the heat to distribute more efficiently. If you haven’t already, please feel free to reach out to us at info@kosi.au
and our team would be more than happy to assist you further and ensure you and your partner get the most out of your wraps.
Wonderful product, amazing customer service
Hi Emily, this means so much to us and thank you! We’re so happy you’re loving your Snuggle and that you had a great experience with our team too. We appreciate your support <3
I said so many years ago that someone needed to invent this sort of thing and here it is. It's amazing. Soft to the touch and so easy to wrap at just the right spot. It stays up too! It's no trouble to heat up and keeps heat well. Best money I have spent in a while.
Hi Samira, we absolutely love hearing this and it makes us so happy to know Kosi is everything you hoped for. Thank you for trusting us and it truly means the world. <3
This was a present for my adult daughter . She loves the convenience of securely wrapping a heat pack around her back and belly. The shoulder and neck heat pack is a winner too. In fact, it’s a fight amongst the rest of the family who gets to use it. Looks like I might have to get more.
Hi Charmaine, we love this so much! It makes us so happy to hear your daughter is loving her bundle. Thank you for the beautiful review. <3
Love the hands free wearability and able to move without a heat pack falling down. Daughter is size 10 and measured correctly 2XS - S. It just fits. In hindsight would’ve sized up. I feel the models appear in videos using the larger size and found it misleading when selecting size.
The shape of this heat pack is great, covers the area well and its really comfortable to wear. However it goes cold so fast and I am reheating it so often and given the inconvenience of heating it with the wet towel its just a bit of a shame it's so hard to use. I find myself just not bothering when I probably need it.
Hi Ella, thank you so much for your honest feedback and we’re really glad to hear you love the shape and comfort of your Kosi. Kosi is designed to give around 20–30 minutes of gentle, wearable warmth, but we know everyone’s needs and microwave setups can be different. The damp towel step is there to protect the fabric and ensure safe, even heating. We’d love to help troubleshoot your routine and find what works best for you. Feel free to reach out to us at info@kosi.au and our team is always happy to assist and support you.
Don’t think about it just do it! Best heatpack ever!! Love how it feels, and that you can walk around and still do things with it wrapped around you like a big hug!
Hi Adrienne, this made our day and thank you! We’re so happy to hear Kosi has become your new best friend! That hands-free, hug-like comfort is exactly what we hoped to create. So glad it’s bringing you relief while letting you stay on the move <3