If your Kosi arrives with any defects or faults we will happily replace it. Simply email info@kosi.au with an image and description of the defect and we will arrange a return label. Once we have received the image of the return post tracking we will immediately despatch your replacement.
Purchased 3 of these that I’m wanting to return!
They are so large and bulky- even the smaller ones and you must wrap them in a wet towel to microwave them so they don’t overheat.
What a stupid product.
Already almost too large for a microwave and you would need to menouvre several times to heat evenly now I read in the instructions that I need to wrap it in a wet towel also.
So much more cumbersome than any other product on the market or their competitor! I will just go back to a microwave bean bag or hot water bottle. What a crappy design! And expensive! We brought 3 that I will be returning!
Hi Amy, thank you for your feedback and we’re really sorry to hear the Kosi wasn’t the right fit for you. The damp towel step is included in our instructions as a safety precaution to prevent overheating and preserve the quality of the flaxseeds inside, especially for first-time heating. Our team is always here to help, and if you haven’t already, feel free to reach out to info@kosi.au so we can support you with your concern.
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